Shipping policy

At KIKOKAI™ we are committed to providing you with a smooth and reliable shipping experience. Please read our shipping policy carefully to understand our shipping processes and policies.

1. Order Processing

Orders are normally processed within 2- 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time for standard shipping is 3-7 business days.

3. International Shipping

Currently we only deliver to UK addresses. We hope to be able to provide international shipping soon. 

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

You can track your order using the link provided in the email or by entering the tracking number.

5. Delays and Issues

While we strive to ensure timely delivery, please note that we are not responsible for delays caused by the carrier, customs, or other unforeseen circumstances.If your order is delayed or lost, please drop us an email so we can investigate and get back to you at wearekikokai@gmail.com

6. Missing or Damaged Orders

If your order arrives damaged or if you receive the wrong item, please contact us immediately via email and we will arrange for a replacement or refund as soon as possible.

7. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

wearekikokai@gmail.com

Thank you for shopping with KIKOKAI™.

KIKOKAI™ reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page.